Refund policy

To keep our Hollow consistent and fair, we use a 7 day return window:

✨ 7-Day Window 

Within Lumenwood Hollow, every parcel begins its journey quickly. Because our partnered supplier guilds work with great speed, all return requests must be submitted within 7 days of delivery. After this 7‑day window has passed, the item is considered settled into your home and no longer eligible for return.

🌾 Eligibility Requirements

To be accepted by the fulfillment guilds, returned items must be:

  • Unused, unworn, and unwashed

  • In original packaging, with all tags and accessories

  • Free from odors, stains, pet hair, or damage

  • Approved through a return request before being sent back

Items sent back without authorization cannot be accepted by the Hollow’s receiving wardens.


🍂 Non‑Returnable Items

Some goods are bound by supplier restrictions and cannot be returned:

  • Beauty products, lingerie, swimwear, and bodysuits

  • Custom or personalized items

  • Final‑sale items

  • Certain jewelry pieces

  • Low‑value items where suppliers issue refunds without requiring a return

  • Any item marked “non‑returnable” on its product page


🔮 Damaged, Incorrect, or Defective Items

If your parcel arrives with damage or an incorrect item, please notify us within 48 hours of delivery.

Include clear photos or video so we may open a claim with the appropriate supplier guild. Once approved, you may receive:

  • A replacement

  • A refund

  • Or a supplier‑issued return label (when available)


🌙 Return Shipping Costs

Unless the item is damaged or incorrect, customers are responsible for return shipping.

Some suppliers may charge a restocking fee (up to 20–25%), which will be deducted from your refund if applicable.


💛 Refunds

Refunds are issued once the supplier receives and approves the returned item.

  • Refunds go to the original payment method

  • Shipping fees are non‑refundable unless the error was ours or the supplier’s

  • Processing times vary by supplier (typically 3–10 business days after receipt)


🌼 Dropshipped Items & Supplier-Based Returns

Because Lumenwood Hollow works with multiple fulfillment partners, each item’s return path may differ. Your order confirmation email will indicate which supplier fulfilled your item so we can guide you through the correct return channel.

All suppliers honor our 7-day window, but their inspection and refund timelines may vary.

🌙 Order Cancellations

Within Lumenwood Hollow, every order begins its journey quickly. Because our partnered supplier guilds often start preparing parcels within minutes, we offer a brief cancellation window.

You may cancel your order within 15 minutes of purchase, as long as it has not entered fulfillment.

Once an order begins processing with our supplier guilds, it cannot be cancelled or recalled, even if the parcel has not yet shipped. At that point, the order may only be addressed through our Returns & Exchanges Policy.


🧚 Need Help?

If you have questions or need to begin a return, simply send a message through our shop’s contact portal. A Hollow attendant will guide you through the process with clarity and kindness.